Return & Refund Policy

Last updated: October 27, 2026

We want customers to be satisfied with their purchase from Clssellss. This Return & Refund Policy explains how returns, withdrawals, damaged products, and refunds are handled.

14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving your order, without having to provide a reason.

To exercise your right of withdrawal, you must notify us within the 14-day period.

Please contact:

clssellssbusiness@gmail.com

Include your:

• Name

• Order number

• Product(s) you wish to return

• Clear statement that you wish to withdraw from the purchase

Send the products back within 14 days after notifying us of withdrawal. Notice of withdrawal does not require our approval.

Please contact us before sending a return so that we can provide the correct return instructions and return address.

Condition of Returned Products

You may inspect a product in the same way that you reasonably could in a physical store.

Please return products in their original condition where reasonably possible, together with any included accessories, tags, or packaging.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Removing packaging alone does not automatically remove your statutory withdrawal rights.

Return Shipping Costs

For ordinary change-of-mind returns under the 14-day withdrawal right, the customer bears the direct return shipping cost only if informed of this before purchase.

We recommend using a tracked shipping method and keeping proof of shipment until your return has been completed.

If a product is defective, damaged, incorrect, or otherwise does not conform to the order, return shipping costs will be handled in accordance with applicable consumer law.

Refunds

We reimburse payments without undue delay and within 14 days after receiving your withdrawal notice, subject to the lawful withholding rule below.

For EU statutory withdrawals, the refund includes the price of the returned goods and the cost of the least expensive standard delivery method offered for the original order.

If you selected a more expensive delivery method, such as express shipping, we are not required to refund the additional amount above the standard shipping cost.

Refunds will normally be made using the same payment method used for the original purchase unless another method is expressly agreed.

Where permitted by law, we may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

After a refund has been issued, your bank or payment provider may require additional time to process the transaction.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Missing from your order

please contact clssellssbusiness@gmail.com as soon as possible.

Include your order number, a description of the issue, and photographs where appropriate.

Where the product is defective or does not conform to the contract, your statutory consumer rights remain fully applicable.

Custom hauls and statutory exceptions

Choosing ordinary clothing in a standard size or colour, or asking us to source it for your haul, does not by itself make it a personalised product or remove your withdrawal rights.

The statutory right of withdrawal may not apply to certain products where an exemption provided by law applies, including, where relevant:

• Goods made specifically to the customer's specifications or clearly personalized

• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed

These exceptions will only be applied where permitted by applicable law.

Sale Items

Discounted or sale items are subject to the same mandatory consumer rights as other products.

A discount or sale price does not by itself remove a customer's statutory right of withdrawal or rights relating to defective products.

Exchanges

If you would like to exchange an item for another size, color, or product, contact us at clssellssbusiness@gmail.com.

Exchanges are subject to product availability. In some cases, the simplest option may be to return the original product and place a new order.

Statutory Consumer Rights

Nothing in this policy excludes or limits rights that consumers have under mandatory Hungarian or European Union consumer protection law.

Mandatory legal rights relating to faulty or non-conforming goods apply independently of this voluntary return policy.

Contact

For returns, refunds, or order problems, contact:

Clssellss
Email: clssellssbusiness@gmail.com